By Bob Lebeaux, President, The Plastics Group of America
January 9, 2012
On July 1 of this year, Seattle is scheduled to become the third largest city in the United States to ban single-use plastic carryout bags. Last month, the city's 9-member city council voted unanimously to impose the ban. It is the second time the city has attempted to regulate the use of plastic carryout bags. The 20-cent fee Seattle council placed on plastic bags in 2008 was overturned before it went into effect by an August 2009 voter referendum. While we acknowledge that the plastic bag industry does need to improve its image among environmentalists, we believe, as before, that this decision should be once again left up to all voters and be decided by a citywide referendum.
By Bob Lebeaux, President, The Plastics Group of America
December 28, 2011
This is always a special day at TPG - today, staff members celebrate the 3rd Annual "The Wicked Witch is Gone" luncheon. It marks the passing (from our employment ranks) of a less-than-beloved individual whose absence has resulted in measurably improved corporate productivity and overall office happiness. It is a special occasion.
By Bob Lebeaux, President, The Plastics Group of America
December 19, 2011 in Polypropylene
Earlier this month, there was an article in Plastics News that detailed "the push" by large retailers to reduce/eliminate PVC packaging. Based on the amount of scrap PVC blister pack we have been collecting and the demand from our customers to buy that scrap – use of PVC does not seem to have gone down and we question the accuracy of that article's point of view. Since a lot of TPG's business is in the NE area, we want to ask:
We would love some feedback on these questions to help us with our assessment of the market.
By Bob Lebeaux, President, The Plastics Group of America
December 14, 2011
At TPG, we have adopted "Do the Needful" as our approach to doing business. Quite simply, it means delivering exceptional service to our customers each and every time they engage us. It means putting aside all of the excuses why we can't do a job and couldn't do a job and adopting the attitude "We will simply do what we were asked to do - what is required to complete the task."
It truly simplifies our approach to customer service and sets a high standard for what is expected at every level within the corporation. And in what I can only describe as a "what goes around, comes around" continuum, we have come to expect a similar commitment from the vendors who supply us. And they have delivered in a like manner. Who would have imagined that demanding more from ourselves would have produced such a measurable benefit for ourselves.
By Bob Lebeaux, President, The Plastics Group of America
January 24, 2011
There’s a plaque on my office wall titled “What Is a Customer” – it effectively encapsulates our approach to customer service here at the Plastics Group of America. A quick summary of its message would be:
“Our customers are the most important people in this office. They are not dependent on us – we are dependent on them. Our customers are not an interruption of our work – they are the reason for it. We are not doing them a favor by serving them – they are doing us a favor by giving the opportunity to do so. Our customers are not outsiders to our business – they are part of it. Our customers are not someone to argue with – nobody ever won an argument with a customer. Our customers are people who bring us their wants. It is our job to fill them profitably – to them and to ourselves.”
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