By Bob Lebeaux, President, The Plastics Group of America
December 14, 2011
At TPG, we have adopted "Do the Needful" as our approach to doing business. Quite simply, it means delivering exceptional service to our customers each and every time they engage us. It means putting aside all of the excuses why we can't do a job and couldn't do a job and adopting the attitude "We will simply do what we were asked to do - what is required to complete the task."
It truly simplifies our approach to customer service and sets a high standard for what is expected at every level within the corporation. And in what I can only describe as a "what goes around, comes around" continuum, we have come to expect a similar commitment from the vendors who supply us. And they have delivered in a like manner. Who would have imagined that demanding more from ourselves would have produced such a measurable benefit for ourselves.
So the next time a customer makes a request of you, don't hesitate, don't question, just "do the needful" - you'll be glad you did.
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