By Bob Lebeaux, President, The Plastics Group of America
December 28, 2011
This is always a special day at TPG - today, staff members celebrate the 3rd Annual "The Wicked Witch is Gone" luncheon. It marks the passing (from our employment ranks) of a less-than-beloved individual whose absence has resulted in measurably improved corporate productivity and overall office happiness. It is a special occasion.
By Bob Lebeaux, President, The Plastics Group of America
December 19, 2011 in Polypropylene
Earlier this month, there was an article in Plastics News that detailed "the push" by large retailers to reduce/eliminate PVC packaging. Based on the amount of scrap PVC blister pack we have been collecting and the demand from our customers to buy that scrap – use of PVC does not seem to have gone down and we question the accuracy of that article's point of view. Since a lot of TPG's business is in the NE area, we want to ask:
We would love some feedback on these questions to help us with our assessment of the market.
By Bob Lebeaux, President, The Plastics Group of America
December 14, 2011
At TPG, we have adopted "Do the Needful" as our approach to doing business. Quite simply, it means delivering exceptional service to our customers each and every time they engage us. It means putting aside all of the excuses why we can't do a job and couldn't do a job and adopting the attitude "We will simply do what we were asked to do - what is required to complete the task."
It truly simplifies our approach to customer service and sets a high standard for what is expected at every level within the corporation. And in what I can only describe as a "what goes around, comes around" continuum, we have come to expect a similar commitment from the vendors who supply us. And they have delivered in a like manner. Who would have imagined that demanding more from ourselves would have produced such a measurable benefit for ourselves.
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